Your week at a glance
This three-day, immersive experience is packed with insights designed to guide your path to peak performance. Get up to speed on the latest innovations through interactive sessions, motivational thought leadership, Waystar’s product roadmap, and more.
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September 15, 2025Download full agenda
Morning (CDT)
Arrivals
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Afternoon (CDT)
Registration
Registration
Check in, collect your event materials, and visit the Waystar swag store for exclusive conference gear (2-4 p.m.). Get oriented, get equipped, and prepare for an inspiring Waystar True North™ experience.
Waystar Innovation Lab™
Waystar Innovation Lab™
Visit the Waystar Innovation Lab™ for a hands-on look at our latest solution breakthroughs. This immersive session brings innovation to life — showing how to harness the full power of our healthcare payments platform through real-world demos, intelligent workflows, and actionable insights.
Evening
Reception
Reception
Join us for a memorable evening at the iconic Country Music Hall of Fame® and Museum. This exclusive event offers a unique opportunity to connect and celebrate with fellow Waystar True North™ attendees in a setting that celebrates the legacy and influence of country music.
Welcome dinner
Welcome dinner
Begin the evening with a memorable dining experience at the Country Music Hall of Fame® and Museum — one of Nashville’s most celebrated cultural landmarks. This elegant welcome dinner offers an opportunity to connect with peers and Waystar leaders in a setting that honors tradition, creativity, and excellence. Enjoy elevated cuisine, meaningful conversation, and the shared spirit that defines Waystar True North™.
Waystar Client Awards
Waystar Client Awards
Celebrate client excellence as we honor standout Waystar clients who exemplify leadership, innovation, and measurable impact in healthcare. This celebration recognizes those who are helping shape the future of the industry — and doing so with vision, integrity, and results.
Private performance
Private performance
Conclude the evening with a private performance that captures the energy, creativity, and culture of Nashville. This exclusive entertainment experience is a moment to unwind, connect, and enjoy the unique spirit of our host city.
September 16, 2025Download full agenda
Morning (CDT)
Morning walk + philanthropic activity
Breakfast + sponsorship exhibition
Waystar Innovation Lab™ + Ask the Expert
Waystar Innovation Lab™
Explore the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites and learn more about our cutting-edge tools for end-to-end revenue cycle optimization. Plus, discover Waystar’s AI-powered advancements to minimize effort and maximize efficiency.
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Beyond the horizon
Opening keynote: Charting the path ahead
Led by Waystar Chief Executive Officer Matt Hawkins, this session explores how Waystar is helping lead the next era with vision, innovation, and meaningful impact in healthcare.
AI in action: What’s real, what’s next + why it matters
Waystar Chief Executive Officer Matt Hawkins moderates a dynamic conversation with industry trailblazers on the current and future state of AI in healthcare — cutting through the noise to spotlight what’s real, what’s working, and where true impact lies today, and where AI is poised to take healthcare next.
Unveiling innovation, driving impact
Live: Waystar Fall Innovation Showcase
This high-energy session brings the future into focus with a bold showcase of Waystar’s latest innovations, led by Waystar Chief Business Officer Ric Sinclair. Through cinematic storytelling and powerful proof points, attendees will discover new capabilities purpose-built to drive clarity, efficiency, and measurable financial performance. This session isn’t just a product update — it’s a preview of what’s possible when visionary technology meets real-world needs.
Waystar early adopter panel: Real clients. Real use cases. Real results.
In this talk-show-style conversation, Ric Sinclair, Waystar Chief Business Officer, sits down with forward-thinking clients in the Waystar Early Adopter Program to unpack what innovation looks like in practice. Expect candid insights and client stories that highlight not only the "how," but the transformative "why" behind early adoption — and what’s coming next.
Afternoon (CDT)
Lunch + sponsorship exhibition
Waystar Innovation Lab™ + Ask the Expert
Waystar Innovation Lab™
Explore the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites and learn more about our cutting-edge tools for end-to-end revenue cycle optimization. Plus, discover Waystar’s AI-powered advancements to minimize effort and maximize efficiency.
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Educational sessions
Minimize effort + maximize efficiency: Essential automations for denial resolution
In this session, Waystar experts will cover how to optimize claim monitoring schedules for early intervention opportunities, configure denial settings to make a real impact, and use AI and generative AI to automate the appeals process. Learn the importance of leveraging automated eligibility and coverage detection to drive easy resolution to eligibility-related denials — all while highlighting real-world success stories and tangible results.
Insight to impact: How to leverage your data to see (and shape) what’s ahead
To stay ahead in today’s competitive healthcare landscape, RCM leaders must learn to harness the power of data. This session will explore how healthcare organizations can become truly data-driven by leveraging key dashboards and AI-powered insights to analyze historical data, uncover patterns, and accurately forecast trends. Join us to learn actionable strategies that transform raw data into a predictive, strategic asset for sustainable growth and efficiency.
Unlock capacity: How AI + advanced automation can redefine denial management workflows
Waystar experts will cut through the hype and focus on real, practical applications of AI in denial management. Using the Waystar Denials Calculator, we will walk through a live case study to identify gaps in a common denial strategy and pinpoint areas for improvement. Then, we’ll explore how Waystar’s AI and advanced automation can enhance workflows, reduce manual effort, and improve financial outcomes.
Win early: How patient access + engagement strategies work together to reduce delays
In this session, we will highlight the latest innovations in Eligibility Verification, Coverage Detection, Authorization Manager, and Patient Payments to reduce administrative burdens and manual delays, prevent more denials, accelerate AR recovery, and maximize patient collections. Attendees will learn to leverage a foundation of connected, automated patient access processes and engagement solutions to create a strategic approach to financial and operational stability.
Reimagine prior authorization: Smarter connectivity + scalable AI innovation for what’s next
As healthcare organizations navigate growing authorization complexities, the demand for more adaptive and efficient solutions has never been greater. Intelligent automation and seamless integration are key to improving efficiency, expediting approvals, and enhancing patient outcomes. The future of prior authorization is being built today — but what’s next on the horizon? Join us for a forward-looking discussion to explore innovations and strategic advancements shaping the next era of prior authorization automation.
Educational sessions
Immediate impact: Must-have automations for denial prevention
Discover must-have automations in the Waystar software platform that can be easily enabled and integrated into your workflows to stop denials before they happen. Learn how to enable Auto Eligibility and Auto Coverage Detection to proactively find and confirm insurance details at any step of your workflow, enable Inquiry Chaining in Eligibility Verification to help find the most complete, accurate insurance information, turn on and use Rule Manager to automate specific updates across claims, and more.
RCM at a crossroads: AI, ROI + the shifts redefining healthcare payments
The healthcare payments industry is being reshaped by a convergence of forces — from AI adoption and growing demand for measurable ROI to mounting pressure around data security, staffing, and shifting payer dynamics. In this session, we will unpack the most critical trends impacting healthcare revenue cycle leaders right now and explore how forward-thinking organizations are navigating change with clarity, confidence, and innovation.
Beyond the silos: Tackling denials with a unified platform
Join Waystar and our expert panel of client leaders as we explore why a platform approach is the key to tackling denials holistically, leveraging automation at every stage of the revenue cycle. Discover how Waystar’s connected solutions work together to catch issues early, automate coverage searches, and accelerate payments.
When payments stall: How patient delays disrupt revenue + how to fix it
Explore the repercussions of inefficiencies in the revenue cycle and how to correct them. With strategies like price transparency modules, propensity-to-pay algorithms, patient access and AR workflow automation, as well as intuitive patient engagement and convenient, self-service payment options, attendees will discover new ways to capitalize on opportunities to boost the speed and volume of payer and patient collections.
Close the loop: Advancing payer payment reconciliation with intelligent automation
In this session, we will discuss the true impact recoupments have on healthcare organizations like yours and identify areas of opportunity to ensure a more streamlined process for reconciliation. Plus, get a sneak peek at Waystar’s newest payer payments solution that directly addresses these issues with advanced matching logic and workflow automation, leading to an improved and more streamlined reconciliation process.
Educational sessions
Analytical edge: Tools to surface trends, guide teams + improve outcomes
In this hands-on session, you will learn step-by-step tactics to build and customize reports that highlight top opportunities, track key wins, and drive team success. Discover how to select the right pre-built dashboards, tailor custom reports for deeper insights, and use data to guide performance management. Walk away with practical tips to turn reporting into a powerful tool for continuous improvement and financial growth.
Adaptive by design: Thriving amid reimbursement + workforce shifts
In this forward-looking session, industry leaders will learn how to future-proof their RCM operations by building an agile organization that thrives amid shifting regulations and reimbursement changes. Listen in to a panel of industry leaders to gain actionable insights on leveraging AI and generative AI to streamline processes, enhance decision-making, and position your healthcare organization for long-term success in an increasingly complex healthcare landscape.
Expedite approvals: How to streamline prior authorization at scale
Explore strategies to streamline prior authorization processes at scale, leveraging automation and optimized workflows to reduce manual effort and accelerate approvals. Gain insights from leading healthcare organizations on how to achieve higher auto-approval rates, minimize delays, and improve operational efficiency. Discover best practices, emerging technologies, and actionable steps to transform prior authorization workflows — reducing manual work while ensuring faster, more efficient approvals.
Say the right thing: Strategies to boost patient understanding + payment confidence
Waystar experts will outline strategies to effectively communicate with patients to boost satisfaction, financial literacy, and collections. Digital engagement and automation don’t have to make healthcare less human — on the contrary, automated workflows make space for more meaningful conversations. Join us to learn how patient interactions based on their preferences and behavior empower patients with control, confidence, and understanding of the care they receive.
Rewrite the rules: Innovations to automate claim follow-up + empower your workforce
Automation has transformed revenue cycle processes, but are you maximizing its full potential? In this session, we will introduce Waystar’s latest innovations designed to help prevent denials, accelerate cash flow, and maximize workforce efficiency. Join us to discover how these powerful capabilities can help you close automation gaps, reduce administrative burdens, and help ensure eligible coverage is not overlooked.
Waystar Innovation Lab™ + Ask the Expert
Waystar Innovation Lab™
Explore the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites and learn more about our cutting-edge tools for end-to-end revenue cycle optimization. Plus, discover Waystar’s AI-powered advancements to minimize effort and maximize efficiency.
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Educational sessions
Smarter rules, faster revenue: Edit + rule management best practices
In this session, we’ll explore how to optimize your edit strategy to prevent denials, the latest enhancements — including generative AI-powered rule creation — and how Pre-Claim Eligibility and Coverage Detection edits can drive cleaner claims. Discover best practices and upcoming innovations that will help ensure claims are accepted the first time, accelerating revenue and reducing administrative burdens.
Stronger together: Revenue cycle + IT partnerships that drive results
In today’s complex healthcare environment, aligning your revenue cycle and IT teams isn’t optional — it’s essential. This session explores how leading healthcare organizations are forging powerful cross-functional partnerships to drive efficiency, reduce friction, and deliver real results. Learn how to bridge the gap between operations and technology to accelerate progress, improve security, and align systems with your payments strategy.
Strengthen your Medicare strategy: Identify coverage, streamline claims + accelerate reimbursement
Medicare claims are more complex than ever, with rising volumes, shifting coverage, and manual processes slowing payments. In this session, we will provide actionable steps to gain full visibility into claim status, automate workflows, and accelerate payments with a proactive Medicare strategy. Learn how to track insurance changes, reduce denials with smart claim edits, and leverage real-time data to prioritize and resolve issues faster.
Open enrollment essentials: How to catch changes + prevent coverage gaps
Explore how to proactively manage insurance shifts using Waystar’s patient access solutions. Learn how to better prepare for open enrollment by automating eligibility checks, finding and confirming hidden coverage in real-time, and providing accurate patient estimates to reduce denials, improve financial transparency, and increase collections. This session will provide revenue cycle professionals at all levels with actionable insights that can help you navigate open enrollment with confidence.
Transform the patient financial experience: Expanded optionality + greater simplicity
This session will explore how innovative financial solutions — ranging from personalized payment plans and AI-driven billing optimization to real-time cost transparency — are transforming patient financial care. Learn how you can leverage advanced automation, predictive analytics, and integrated payment technologies to enhance patient engagement, reduce administrative burdens, and improve revenue cycle performance. Discover the next generation of financial care strategies that empower patients with greater choice, improve affordability, and drive a more seamless financial experience for all.
Evening (CDT)
Reception
Dinner + live entertainment
Dinner + live entertainment
Experience a high-energy evening at Category 10, featuring a Southern-inspired dinner and live entertainment. The program includes line dancing and a vibrant atmosphere that reflects the spirit of Nashville — bringing attendees together for connection and celebration.
September 17, 2025Download full agenda
Morning (CDT)
Breakfast + sponsorship exhibition
Waystar Innovation Lab™ + Ask the Expert
Waystar Innovation Lab™
Explore the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites and learn more about our cutting-edge tools for end-to-end revenue cycle optimization. Plus, discover Waystar’s AI-powered advancements to minimize effort and maximize efficiency.
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Lighting the way: Leadership that transforms
Voices of impact: Leading change, inspiring progress
Join us for an exclusive conversation with transformative healthcare leaders from the Waystar Advisory Board on navigating disruption, empowering teams, and building momentum that lasts.
Change enthusiast + inspirational story
This session features a dynamic keynote speaker who will share inspiring stories of perseverance, personal transformation, and purpose-driven leadership. You’ll walk away energized, inspired, and ready to chart your own path forward with clarity, courage, and conviction.
Turning vision into action
To close Waystar True North™, we’ll reflect on the journey we’ve taken — across bold visions, real-world innovation, and courageous leadership. The session will connect the most powerful insights from each waypoint into one clear call to action: to lead change with clarity, confidence, and purpose. It will send attendees forward not with a conclusion, but with renewed momentum — and a shared commitment to transform healthcare, together.
Event close
Waystar Innovation Lab™ + Ask the Expert
Waystar Innovation Lab™
Explore the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites and learn more about our cutting-edge tools for end-to-end revenue cycle optimization. Plus, discover Waystar’s AI-powered advancements to minimize effort and maximize efficiency.
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.