Your week at a glance
This three-day, immersive experience is packed with insights designed to guide your path to peak performance. Get up to speed on the latest innovations through interactive sessions, motivational thought leadership, Waystar’s product roadmap, and more.
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August 25, 2026Download session PDF
Morning (CDT)
Arrivals
Afternoon (CDT)
Registration
The Waystar Innovation Lab™
The Waystar Innovation Lab™
Waystar clients have the most advanced technology at their fingertips. Visit the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites, discover the AI-powered innovations advancing the autonomous revenue cycle, and learn more about our cutting-edge tools for end-to-end revenue cycle optimization.
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Roundtables
Roundtables
Explore real-world perspectives shaping the future of the healthcare revenue cycle through interactive, collaborative roundtable discussions.
Evening
Welcome dinner + Waystar Client Awards
August 26, 2026Download session PDF
Morning (CDT)
Philanthropic activity
Breakfast
The Waystar Innovation Lab™
The Waystar Innovation Lab™
Waystar clients have the most advanced technology at their fingertips. Visit the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites, discover the AI-powered innovations advancing the autonomous revenue cycle, and learn more about our cutting-edge tools for end-to-end revenue cycle optimization.
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
General session
Afternoon (CDT)
Lunch
The Waystar Innovation Lab™
The Waystar Innovation Lab™
Waystar clients have the most advanced technology at their fingertips. Visit the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites, discover the AI-powered innovations advancing the autonomous revenue cycle, and learn more about our cutting-edge tools for end-to-end revenue cycle optimization.
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
The Waystar Innovation Lab™
The Waystar Innovation Lab™
Waystar clients have the most advanced technology at their fingertips. Visit the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites, discover the AI-powered innovations advancing the autonomous revenue cycle, and learn more about our cutting-edge tools for end-to-end revenue cycle optimization.
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Breakout sessions
The state of the revenue cycle: Where you stand (and what to do next)
Healthcare organizations are facing growing pressure across the entire revenue cycle, from rising denial rates and shifting payer behaviors to workforce constraints and increasing clinical complexity. Drawing on Waystar’s analysis of client performance data across our network combined with broader market research, this session provides a clear view of what’s changing, where organizations are feeling the greatest strain, and why traditional approaches are no longer keeping pace. We’ll highlight the patterns we’re seeing at scale — from front-end inaccuracies that drive downstream denials to fragmentation between clinical and financial workflows that increases rework and delays payment.
Join us as we translate these insights into action. Using real-world examples and benchmarks from across the Waystar network, we’ll explore where leading providers are focusing to improve performance — from strengthening front-end precision and mid-cycle decision-making to reducing downstream rework and revenue leakage. Attendees will leave with a practical framework for aligning teams, connecting clinical and financial data, and driving more predictable, meaningful results across the revenue cycle.
Maximize your Waystar investment: Practical self-service that scales
Revenue cycle performance isn’t driven by technology alone — it’s shaped by how well teams configure and use the tools already at their fingertips. In this session, we’ll focus on the role users and managers play in optimizing the Waystar platform through self-service settings and feature enablement.
Attendees will learn how thoughtful configuration choices can improve visibility, streamline workflows, and help teams work more efficiently without relying on custom development or constant external support. We’ll highlight common opportunities to optimize, share best practices for ongoing platform tuning, and discuss how to align settings with operational goals as needs evolve. Walk away with a clearer understanding of how small, intentional changes can unlock more value from Waystar and support stronger, more consistent performance.
Leading the shift: Realizing the value of AI across the revenue cycle
AI and advanced automation offer significant potential. However, successful outcomes rely on true adoption — not just deployment alone. In the age of AI, effective change management is less about the technology itself and more about leadership and trust.
In this session, we’ll examine the role leaders play in driving successful AI adoption by understanding frontline challenges, aligning AI to day-to-day workflows, addressing resistance to change, and encouraging new ways of working. Attendees will gain practical insights into how leadership-driven adoption turns AI from a passive investment into a meaningful driver of operational and business outcomes.
Navigating change with confidence: Managing patient coverage volatility
Ongoing regulatory shifts are increasing coverage volatility, eligibility complexity, and uncertainty at or before the time of service. More frequent coverage changes, narrowing retroactive windows, and inconsistent payer responses are making upfront accuracy more difficult — and more critical — than ever.
Join this session to explore how patient access workflows can adapt through advanced automation and real-time data to support continuous eligibility validation and earlier coverage identification — particularly in complex environments such as managed Medicaid and multi-payer routing. Attendees will take away practical guidance on modernizing front-end workflows to improve accuracy, reduce manual effort, and protect revenue from the start.
Eliminating friction: AI-powered denial recovery
Defensive denial recovery often relies on manual work — researching claim status, sorting worklists, preparing appeals, and reconciling payer takebacks with limited context. To shift away from transaction-by-transaction work, healthcare organizations must leverage automation with exception-based oversight to spend less time on repetitive tasks and more time on meaningful resolution.
Join us as we explore how Waystar helps reduce manual effort across the back office by automating follow‑up, streamlining denial workflows, and accelerating recovery. We’ll discuss how automated claim follow‑up improves visibility and timing, how paperless, template‑driven appeals reduce administrative burden, and how automation helps teams move faster on the denials and takebacks that matter most. See how eliminating manual touchpoints can unlock capacity, improve efficiency, and strengthen defensive denial recovery at scale.
Revenue leakage after discharge: Where it happens and how AI can stop it
Revenue leakage occurs at multiple points throughout the revenue cycle. Even hospitals with robust upstream processes struggle with gaps after patient discharge — such as documentation inconsistencies or coding misalignment — that can quietly drive avoidable denials and missed revenue.
In this session, learn how hospitals are using AI to address downstream revenue leakage and prevent denials. We'll explore how leveraging AI to surface coding and documentation opportunities before a claim is submitted can significantly impact revenue capture, strengthen cash flow, and reduce denials.
Breakout sessions
Closing the gap: Connecting financial outcomes to clinical decisions
Healthcare leaders face growing pressure to improve access to care, reduce denials, and protect revenue while navigating increasingly complex payer requirements and clinical documentation demands. Yet clinical and financial workflows often remain fragmented, forcing organizations to address the same issues multiple times downstream and at higher cost.
In this session, we’ll explore Waystar’s emerging roadmap for unifying clinical intelligence and financial insights across the pre-service and pre-bill lifecycle — transforming how providers move from clinical decisions to predictable, defensible financial outcomes.
Automate Medicare: Reducing manual work to accelerate reimbursement
Modernizing Medicare reimbursement requires shifting from labor-intensive handling to a streamlined, data-driven workflow. Manual handling and limited visibility often slow progress from submission to payment and introduce unnecessary risk.
This session focuses on enhancing claim visibility and reducing manual intervention to accelerate the cycle from submission to repayment. Join us to explore how automation and transparency eliminate operational "black holes," minimize errors, and drive a high-velocity reimbursement engine that protects your bottom line.
Inside the autonomous revenue cycle: From claim submission to payment
Waystar’s vision for the autonomous revenue cycle centers on turning intelligence into action across core revenue cycle workflows — moving beyond isolated insights to enable real-time execution. By combining AI, automation, and robust proprietary data, Waystar is building a future where workflows learn from outcomes, adapt over time, and reduce reliance on manual effort while improving consistency across the revenue cycle.
In this session, attendees will experience how autonomous workflows operate within the Waystar platform today — alongside a forward-looking view of where the platform is headed next. See how intelligence is embedded directly into day-to-day activities, like claim correction and resubmission, helping organizations shift from reactive effort to scalable execution, supporting faster resolution, fewer handoffs, and more predictable financial performance.
Digital-first patient experience: Applying eCommerce principles for seamless financial engagement
In a world of one-click checkouts and real-time digital interactions, today’s healthcare consumers expect their financial experience to match the convenience and transparency of modern digital interactions. As a result, organizations are rethinking traditional collection approaches and shifting toward retail-inspired, digital-first financial engagement.
Join us for a vision-casting session as we explore the intersection of innovation and patient financial engagement. Attendees will discover how healthcare organizations can modernize the patient payment journey through self-service experiences, intuitive digital interfaces, and automated communication channels. Learn how reducing friction and expanding digital access can improve engagement, streamline operations, and support a more scalable, patient-friendly approach to payments.
Utilization management: Reduce and fight denials with better medical necessity decisions
As utilization management grows more complex, getting medical necessity determinations right the first time — and doing so quickly — is critical to both patient care and financial performance. Rising denials and rework are driving health systems to find solutions that improve upstream medical necessity processes, while leveraging DRG- and claim-level data to better understand the downstream financial impact of UM decisions.
Join us to explore how AI‑powered UM workflows support faster, more defensible mid-cycle decisions that reduce downstream rework and protect revenue. See how AI surfaces relevant clinical, patient, and financial context to help reviewers drive more consistent determinations from the Emergency Department, decrease avoidable denials, and focus their time and expertise where it matters most.
Stopping denials before they start: Using data and automation to prevent revenue loss
Denials are often created long before a claim is ever submitted — and once they happen, many are difficult or impossible to recover. For organizations under pressure to improve margins and reduce rework, the opportunity is clear: prevent denials at the source. This session explores how leading providers are using data to identify patterns in eligibility, authorization, and order accuracy that drive avoidable denials, and how to act on those insights upstream.
We’ll walk through how automation can be embedded directly into front-end and claim submission workflows to catch issues before they become costly errors — guiding staff in real time, standardizing processes, and reducing variation across teams. Learn how to shift from reactive denial management to proactive prevention, minimizing revenue leakage while improving operational efficiency.
Breakout sessions
From metrics to meaningful results: Elevating RCM to the boardroom
Revenue cycle performance has become a critical driver of organizational health in the modern healthcare landscape, yet operational metrics often fail to resonate at the executive level. Measures that guide day-to-day revenue cycle decisions don’t always translate clearly to the priorities of the Board or CFO.
Join us for an executive-level deep dive into bridging the gap between operational data and strategic value. In this session, we will explore how to distill complex RCM performance indicators into the high-level financial narratives that leadership cares about most. We will discuss strategies for connecting the dots between day-to-day workflows and long-term ROI, ensuring you have the insights needed to demonstrate the true impact of your team on the organization’s bottom line. Leave with a clearer vision of how to elevate your reporting from what happened to why it matters for our future.
From data to direction: Turning analytics into action
As revenue cycle teams face growing complexity and tighter margins, analytics must move beyond reporting performance — and guide action. In this hands-on session, we’ll explore how modern analytics and AI-powered insights help organizations surface meaningful trends, prioritize the work that matters most, and keep teams focused on outcomes, not dashboards.
Attendees will learn practical approaches to selecting the right pre-built dashboards, configuring targeted reports, and using intelligent insights to identify opportunities, monitor progress, and course-correct in real time. Discover concrete strategies to turn analytics into data-driven decisions that drive accountability, efficiency, and stronger revenue performance.
Agentic AI in the mid-cycle: Expanding capacity and empowering clinicians
Mid-cycle workflows often require clinicians to spend significant time on manual, administrative tasks — reviewing cases, writing queries, and tracking payer communications — pulling focus away from clinical decision-making. What if clinicians could spend more time making decisions and less time gathering information?
This session explores how agentic AI-powered workflows can transform mid-cycle operations by automating routine tasks, streamlining information gathering, and supporting confident, timely decisions. Attendees will learn how AI agents help teams operate more efficiently, enabling clinicians to work at the top of their licenses while reducing administrative burden across the revenue cycle.
Designing financial journeys that improve experience (and margins)
The patient experience begins long before the first clinical encounter, with financial clarity and administrative ease setting the tone. In an era where patient expectations are higher than ever, the front-end revenue cycle has become a critical driver for building trust and optimizing financial performance.
In this session, we’ll examine best practices for creating a seamless, compassionate patient journey by leveraging advanced automation for identity verification, coverage detection, and proactive financial assistance. Attendees will see how improving accuracy early reduces downstream denials, shifts engagement upstream, and empowers patients to focus on their health. Discover how a commitment to front-end excellence serves as the ultimate foundation for both patient satisfaction and sustainable financial performance.
From hidden risk to full visibility: Transforming recoupment management
As real-time data and automation reshape healthcare finance, organizations are rethinking how they manage recoupments. Long burdened by manual research, spreadsheets, and disconnected workflows, recoupments are primed for a modern, digital-first approach.
Join us for a forward-looking discussion on the evolution of recoupment management, from reactive, manual processes to streamlined, automated workflows. We’ll explore how intelligent matching, centralized visibility, and automation bring clarity and control to payer takebacks, offsets, and PLB activity. Learn how to reduce friction, minimize administrative effort, and resolve recoupments faster with less disruption to cash flow.
The prior authorization final rule: What you need to do now to be ready
Authorization-related denials remain a significant source of revenue risk and operational strain across healthcare organizations. As authorization requirements grow more complex and vary across payers, preventing these denials has become a priority that extends well beyond downstream resolution.
In this session, we’ll uncover how healthcare organizations are approaching authorizations with greater intention to reduce avoidable denials and improve overall performance. Through a high-level discussion of shared challenges and opportunities, the session will highlight ways leaders are thinking about authorizations more proactively and cohesively across the revenue cycle. Attendees will gain perspective on strengthening authorization practices to limit revenue leakage, reduce friction, and support more consistent financial outcomes.
Evening (CDT)
Closing reception at Pedrotti’s Ranch
Closing reception at Pedrotti’s Ranch
Get ready to experience Pedrotti’s Ranch, an iconic San Antonio destination known for its authentic Texas setting and high-spirited atmosphere. This venue sets the stage for a standout evening at Waystar True North™ filled with great energy and memorable moments.
August 27, 2026Download session PDF
Morning (CDT)
Breakfast
The Waystar Innovation Lab™
The Waystar Innovation Lab™
Waystar clients have the most advanced technology at their fingertips. Visit the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites, discover the AI-powered innovations advancing the autonomous revenue cycle, and learn more about our cutting-edge tools for end-to-end revenue cycle optimization.
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.
Opening remarks
Workshops
Build, explore, and act: Hands-on analytics
Build confidence and capability with Waystar Analytics through hands-on exploration of core reports, dashboards, scheduling, and custom queries. Designed for both new and more advanced users, the 101 and 102 sessions support independent data exploration and informed decision-making. Attendees will strengthen data literacy and leave better equipped to explore reports, analyze trends, and turn Waystar Analytics insights into clear, actionable direction.
Find and fix denial drivers: Upstream prevention
Create a proactive approach to denial prevention through upstream analysis and correction using Waystar capabilities such as rules management, automated claim correction, eligibility automation, and coverage detection. This workshop guides clients through identifying common denial drivers and responsibly leveraging non-PHI AI use cases to research root causes before claims are submitted. Attendees will leave with practical strategies to prevent repeat denials, reduce downstream rework, and improve performance across payers and service lines.
Streamline denial workflows: Automation in practice
Develop a practical approach to reducing manual denial work by identifying high-impact, low-effort automation opportunities within existing Waystar denial workflows. This workshop guides clients through using analytics and denial UI reporting to prioritize where automation can reduce volume and manual touch while improving focus. Attendees will leave with a roadmap for streamlining denial workflows, enabling teams to spend their time and expertise on complex, high-value denials that require human intervention.
Physician documentation that supports patient safety
Clinical documentation plays a critical role in patient safety yet is often treated as an administrative task. This workshop focuses on how stronger documentation practices improve clinical decision-making, reduce risk, and support better outcomes across the care team. Participants will explore how documentation impacts safety, care transitions, and downstream financial performance, and how to improve consistency and clarity. You’ll walk away with a clearer understanding of how to strengthen documentation practices to support both patient safety and operational effectiveness.
Documentation under scrutiny: Preparing for AI, audits, and what’s next
Documentation is under increasing scrutiny — from expanded payer and auditor use of AI to growing reliance on documentation for quality metrics and clinical validation. At the same time, expectations are rising for accuracy across the full patient journey, not just inpatient stays. This workshop focuses on what these shifts mean in practice and where organizations are most exposed today. Participants will work through real scenarios to assess documentation risk, identify gaps in workflows and governance, and evaluate high-impact diagnosis areas. You’ll learn an actionable plan to strengthen documentation, improve audit readiness, and prepare for the next wave of AI-powered review.
PatientWallet® lab: Optimize engagement and improve payments
Optimize your PatientWallet® configuration to improve patient engagement and drive stronger payment outcomes. Designed as an interactive working session, attendees will review high-impact portal settings — including notifications, payment plans, discounts, and embedded resources — and make real-time adjustments within their own environment. Participants will leave with a more effective, patient-friendly digital billing experience that reduces administrative friction and helps the portal do more of the work for front-office teams.
Mainstage demos
Remove operational friction: Leveraging AI-powered workflows
Manual work across eligibility, claims, and AR continues to slow teams down and limit capacity. AI-powered workflows streamline repetitive tasks and bring greater consistency to how work gets done. See how intelligent automation and generative AI reduce touchpoints, increase throughput, and shift your team’s focus from manual processing to higher-value work.
Protect revenue: From leakage to full reimbursement
Revenue is often lost before it can be recovered, driven by payer complexity and missed opportunities upstream. Connected data and AI-powered insights help identify and resolve issues earlier in the process. See how predictive intelligence prevents denials, uncovers hidden coverage, and protects revenue before it’s at risk — ensuring you are paid fully and fairly for every patient encounter.
Create patient clarity: From uncertainty to confidence
Transform the patient financial experience from confusion into clarity. AI-powered coverage accuracy and digital-first engagement work together to set expectations early, reduce “bill shock,” and build patient trust. See how a more transparent, guided journey improves engagement, reduces inbound friction, and drives stronger payment outcomes — without adding burden to your front-end teams.
The Waystar Innovation Lab™
The Waystar Innovation Lab™
Waystar clients have the most advanced technology at their fingertips. Visit the Waystar Innovation Lab™ to dive deeper into Waystar’s solution suites, discover the AI-powered innovations advancing the autonomous revenue cycle, and learn more about our cutting-edge tools for end-to-end revenue cycle optimization.
Ask the Expert
Ask the Expert
Schedule a 30-minute, one-on-one session with a Waystar product expert. Ask general questions or get advanced training on your specific Waystar solutions. Space is limited! Be sure to sign up in advance when session registration opens to reserve your spot.